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Refund Policy

Last updated: 09/08/2026

Provider: CyberPrime8 - 3 Place Masséna, 06000 Nice, France
Contact: legal@cyberprime8.com

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This Refund & Cancellation Policy (the “Policy”) governs the conditions under which refunds, cancellations, and rescheduling may apply to the services provided by CyberPrime8. This Policy forms an integral part of the Terms & Conditions and is incorporated therein by reference.

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1. Nature of Services

CyberPrime8 provides advisory, executive consultation, coaching, and strategic IT & cybersecurity services.

All Services are:

  • professional and advisory in nature,

  • delivered under a best-effort obligation,

  • based on time, expertise availability, and intellectual contribution.

No results or outcomes are guaranteed.

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2. Online Consultations & Executive Sessions

Payment

All online consultations, executive sessions, and coaching calls are payable in advance at the time of booking.

Rescheduling

  • One (1) reschedule is permitted free of charge if requested at least 24 hours before the scheduled session.

  • Additional rescheduling requests may be refused or billed.

Cancellations & No-Shows

  • Cancellation more than 24 hours before the session:
    → Full refund, minus non-refundable payment processing fees, or credit upon request.

  • Cancellation less than 24 hours, no-show, or arrival more than 10 minutes late:
    → No refund. The session is considered delivered.

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3. Coaching Programs & Subscriptions

Coaching programs (including multi-session or time-based engagements) are reserved capacity commitments.

  • No refunds are issued once the program has started.

  • Unused sessions are not refundable and cannot be transferred.

  • Missed sessions due to Client unavailability are considered delivered unless otherwise agreed in writing.

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4. Advisory Engagements & SOW-Based Services (B2B)

For services provided under a Statement of Work (SOW):

  • Refund terms, if any, are governed exclusively by the SOW.

  • Unless explicitly stated otherwise in writing, fees paid are non-refundable once the engagement has started.

  • Early termination does not entitle the Client to a refund of fees already invoiced or paid.

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5. Numia digital products (consumers)

Numia reports and calendars are digital content delivered by email, not services. A different regime applies.

Before delivery. You may cancel and obtain a full refund by writing to support@cyberprime8.com.

After delivery. When you order, you expressly request immediate delivery and expressly waive your fourteen-day right of withdrawal. Once the document has been sent to you, that right is extinguished and no refund is due on that basis. This follows article L221-28 13° of the French Consumer Code.

This does not remove your legal guarantees. If a document never arrives, is unreadable, or does not correspond to what you ordered, write to support@cyberprime8.com: it will be reissued or refunded.

Goodwill. Where a customer is genuinely dissatisfied, CYBER PRIME 8 may refund at its discretion, without this constituting an obligation or a precedent.

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6. Consumer Right of Withdrawal – Consultations and Coaching

This section applies to consultations, executive sessions and coaching. For Numia digital products, see section 5.

Where applicable under EU consumer protection laws, individuals acting outside a professional or commercial activity may benefit from a 14-day statutory right of withdrawal for distance purchases.

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Conditions

  • If withdrawal is exercised before the Service starts:
    → Full refund, minus non-refundable processing fees.

  • If the Client expressly requests the Service to begin during the 14-day period:
    → The Client agrees to pay a pro-rata amount for Services already performed.

  • Once the Service is fully performed, the right of withdrawal no longer applies.

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7. Exceptional Circumstances

Refunds outside the conditions described above are granted solely at
CyberPrime8's discretion and only in exceptional circumstances.

Dissatisfaction with results, outcomes, or business impact does not
constitute grounds for a refund.

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8. Contact

For any question regarding this Policy, please contact: legal@cyberprime8.com

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9. Governing Law

This Policy is governed by French law. Any dispute relating to refunds or cancellations shall fall under the exclusive jurisdiction of the courts of Nice, France.

This exclusive jurisdiction clause applies to professional clients only. Consumers retain the rights set out in the Terms & Conditions, Part A, clause A8.

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